Travel Adventures

Cruise3Sixty is a sure bet conference, delivering the Wow-Factor with a great selection of workshops, panels, speakers, ships for inspection and entertainment.  The Cruise Lines International Association and Michael J. Pierson and Associates again hit it out of the ballpark.

CLIA has the conference planning down pat–registration, timing, ship inspections, program, acknowledgements, sound, video, food—it all worked and worked well.  There were a few logistical glitches–food ran short at the reception at the Aquarium.  The venue and buses were a bit overloaded for the event.  I guess the event was way more popular than anticipated.  When we saw attendees load enough food for dinner, we decided to forego the lines, enjoy the great displays and head to the Fish House for a fantastic meal.

I love the first unveiling of CLIA classes at Cruise3Sixty when Dr. Marc Mancini demonstrates the presentation.  This time we attended Getting Connected–A Primer on Social Media Networking–another great addition to the growing selection of CLIA trainings.  Thank you CLIA for providing tools that have a wide appeal and relevance for the travel industry as well as usefulness in other professions.  

This time I skipped the technology center, opting for a few great destination workshops–Cruise Baltic, Copenhagen/Stockholm and New Zealand.

As usual, the Trade Show had a great selection of travel suppliers.  I overheard one say that this was the busiest trade show they had been to.

The general sessions were spectacular.  There were some innovations that may need to be developed for future shows.  Cruise Critic’s blogged comments were great when in synch with the program, but when there was a delay the overhead display of the blog was distracting from the panel discussions.  Yet, Terry’s Tweet Spot, where Terry Dale, President of the Cruise Line International Association (CLIA) posed microblog questions tweeted from the audience to panelists from time to time was a great way to vary the pace of the program.

A few segments fell flat.  The panel discussion “Does Gender Affect Decision Making and Leadership?”  offered examples of women who with drive and determination have achieved success in the cruise travel business, but the approach was a bit superficial, failing to hit hard on very real barriers to opportunity in our society.  A particularly challenging day of a downturn in the stock market on Friday set a bit of a somber mood on the crowd.  Fortunately there was a lot of variety and the recurring themes of social media marketing and mentoring hit home.

 “Do You Need to Be More Social” did hit hard with great information and strategies for connecting to Gen-Y Millennials.

The over the top, out of the ballpark keynote presentation by Alison Levine was worth coming to the conference for.  This was one of the best motivational talks I’ve ever heard as well as the best story of climbing Mt. Everest.  The analogies to selling travel in an unpredictable market were relevant and riveting.  Also over the top–WOW–and by the at hip slick cool and awesome was the entertainment–Blue Man Group from NCL and 42Five, an a cappella group from Celebrity were stand up and clap-hoot-and-holler awesome.

For the coming year the challenge for all of us travel professionals is to get connected.  Be online in real time.  There is the potential for explosive sales increase and a sure bet that the conference experience will be even more rewarding.

Cruise-a-thon by Travel Trade has been a great travel conference giving more of a travel agent perspective on the industry than  Cruise3Sixty.  Both events have provided opportunities for travel agents to get a hands-on experience on ships from several cruise lines in one weekend. 

Now, it looks like Cruise-a-thon is in trouble. 

The home page of www.ttshows.com had announced the Luxury Travel Show (the fall version of Cruise-a-thon) as coming in Fall of 2009.  Rather that posting registration information, the website went offline.www.cruisetrade.com then www.ttshows.com and now www.traveltrade.com are all silent.  A few weeks ago I had noticed that the Travel Trade info was getting stale and when www.CruiseTrade.Com was no longer active on October 11 I sent a message to an e-mail address listed on www.traveltrade.com.  The message was unanswered and within a week www.traveltrade.com dropped offline too.  In doing some searching….came across a few articles that might explain.  One article on TravelPulse (http://www.travelpulse.com/Resources/Editorial.aspx?n=53791) “Ian Gittlitz Takes Leave of Absence as Travel Trade Publisher, Published on: March 31, 2009–…….effective immediately. “  The articles go on to explain some legal troubles that, as I am not familiar with, one might best search the news to explore for yourself any trouble Ian Gittlitz may be facing.

Love to hear if TraveTrade, Cruise-a-thon or the sister brands may be able to come back in another form.  Is Cruise3Sixty now the only large scale event where travel agents can experience a several brands at one conference?

Dr. Marc Mancini begins with the question, “What is a “tour?” in his free seminar: Everything You Ever Wanted to Know About Selling Tours (..and Cruises, Too!) , sponsored by Carnival Cruise Lines and The Leading Travel Companies. If you can’t attend, order the DVD from The Leading Travel Companies.

There was an in depth exploration of escorted, independent and hosted tours and a comparison of the types of clients who take tours and who book cruiss.  The most valuable part of the training was the success strategies to sell escorted tours and cruises.

Dr. Mancini designed the curriculum for CLIA. You may have seen him in some of the CLIA videos. I was lucky enough to have him as the instructor for one of the CLIA seminars last year at Cruise3Sixty.

The first 90 minutes of the seminar teaches you how to prospect for tour and cruise customers and helps you be more comfortable and skilled at selling both tours and cruises. Dr. Mancini shares “insider information” and promises to help you make more money in less time. (more…)

Last month, Royal Caribbean International® and it’s partner cruise lines–Celebrity Cruises® and Azamara CruisesSM announced they “have begun terminating our business relationships with certain travel-related companies that we have concluded are in the “card-mill” business (selling ordinary consumers access to benefits designed for actual travel agents). We have a fundamental concern with the business practices of these companies.”

Almost everyone in the industry cried out that it’s about time.

There are legitimate strategies for reducing the cost of travel. Travel during the off season.  Book early to take advantage of early booking discounts.  Book late to fill excess inventory.  Travel with groups to leverage buying power.  Your local travel agent can help with legitimate strategies for keeping the cost of travel affordable. (more…)

In a press release, the Port of San Francisco announced an agreement with BAE Systems and Princess Cruises to “Secure the City’s Position in Pacific Cruise Market.” 

“The Port of San Francisco, Princess Cruises, and BAE Systems San Francisco Ship Repair have reached a tripartite agreement that will secure San Francisco’s position as the only ship repair port on the West Coast able to accommodate and service the largest cruise ships in the region. Princess Cruises and BAE Systems will invest $5 million to upgrade the Port’s floating drydock at Pier 70, making it capable of handling the newest and largest ships presently operating in the Pacific.”

 For more information visit the Port of San Francisco at www.sfgov.org.  The full press release is at:

http://www.sfgov.org/site/port_page.asp?id=70556

San Francisco needs a modern cruise terminal if it is to attract newer and larger ships.  Plans to build a new terminal have fallen apart.  The developer of a multi-staged construction project bailed out before getting to the building a new cruise terminal.  At a Cruise Line Industry Association conference in Fort Lauderdale this March, a representative of the San Francisco port suggested that participation by more cruise lines would help lead to development of better cruise facilities.  Meanwhile an employee of a major cruise line pointed out that cruise lines are not attracted to the current facility at pier 35.

The San Francisco Port Authority is currently reviewing new proposals for a new cruise terminal. Current locations being considered include “Pier 30-32, Pier 35, and Piers 27-31.”  Current places for office space at Piers 27 to 31 are being revised to accommodate a modern terminal at Pier 27.

You may recall Cunard’s Queen Mary 2 coming to San Francisco in February of 2007.  Large ships do come to San Francisco as a port of call, but the current cruise facilities are not equipped to handle such large ships as a point of embarkation. (more…)

Seminar at Sea aboard the Carnival Paradise four day Catalina, Ensenada and a day at sea out of Long Beach lead by Kelly Balfour Business Development Manager from Oregon. Overall great experience well worth the time and money spent. Great ideas from Kelly as well as advice from some salted veteran travel agents are sure to make the seminar pay for itself. The following is meant more as a review of the experience than a summary of the training…

Monday: Arrived LAX from SFO about 10:30, Carnival Greyhound transfer to Long Beach, waited until about noon for bus. Arrived at port about 12:30. Long line at port. Went to the Queen Mary hotel and wandered around ship. The QM was a bit of a ghost ship midweek. Most shops and restaurants were open. No lines. Ate lunch at the Promenade Cafe. Clam Chowder was great. Pasta was salty. Line was down a bit by 2:30, but still took over an hour with line outside, line at counter, line for photos and line on gangway. Kelly suggested early check in at the Queen Mary available prior to 11:00 though supposedly was open until after noon that day. I realized later that if I had arranged my own transportation from the airport I could have checked in early and avoided a lot of waiting. (more…)

While waiting for the American Airlines flight Wednesday SFO to Miami, I asked to see the American Airlines Admirals Club. I got a short tour of the club, the computer room and they answered questions about the conference center. A similar request at nited’s Red Carpet got a “This is a members’ club.” I was impressed by the car cigarette lighter style DC power supplies in the main cabin of American Airlines. There were only a few, but they had ‘em.

I flew into Miami and rented a car to Ft. Lauderdale. I used the car in Ft. Lauderdale less than I hoped, but it was great to have the freedom to drive up the coast one evening.

Stayed at Holiday Inn Express. Was walking distance from the conference center, though I took the bus a few times. The fridge, microwave, free wireless internet, daily full towel change, coffee maker, computer and printer in the lobby, and continental breakfast met all of my needs.

CLIA Education Seminar: Cruising… Knowing the World You Sell Overall review of geography and the how cruises are a great way to see the world.

CLIA Education Seminar: Cruising: The Ultimate Incentive Wow. Dr. Marc Mancini substituted. His pinch hit showed mastery for the subject. Those who sell incentive travel make more money that those specializing in other markets. Dr. Mancini covered the history of incentives from the days of gold and green stamps to today’s modern incentive houses. He defined the market for travel agencies careful to layout the challenges as well as growing opportunities. Makes be want to order the CLIA videos. I understand he is one of the presenters. Many participants seemed to know him. (more…)